Help Center

Frequently Asked Questions

We will ship your order as fast as we possibly can. When your order ships, we'll send you an email letting you know that it's on the way.After you place an order, we process it and relay the information to our warehousing teams in either California or New Jersey. They perform a quality check before packaging your order and assigning a tracking number. This may take some time depending on staffing limits and other logistical factors. Thanks for your patience.We then drop off your order to our shipping partner's facilities, usually DHL eCommerce, USPS, UPS, or Fedex. This is when you will get the first shipping email that your item is "in transit." We send you another email when your item is set to arrive (out for delivery) and finally an email indicating when your order has been delivered. The process takes anywhere from a few days to a few weeks, depending on a variety of factors. We do our best to get it to you as quickly as possible and we thank you in advance for your patience.
If you ordered multiple items then they may arrive separately. We sometimes ship items in multiple packages to speed things up. For example, if you purchase an additional safety belt with your car seat cover, we will likely ship the items separately, so you will get one before the other. Additionally, custom patches take longer to print and will arrive in a different package. Rest assured, the rest of your order is on the way and will arrive soon. If you feel like there's an issue with your order, feel free to contact us and we'll get back to you. Thanks for your patience.
We aim to process and ship your item as fast as possible. Because of this, we can't guarantee order cancellations at this time. We're sorry for the inconvenience. We encourage you to make a return for a refund by contacting us here if you still do not want your order when it arrives.

We stand by the quality of our products and we perform quality assurance tests before shipping them to our customers. If your item broke or arrived with an issue, please contact us within 60 days and we will make it right.

Yes. We'll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you'll receive a tracking reference which you can use to check the progress of your order online
Our aim is to ship your order as fast as we possibly can. When your order ships, we'll send you an email letting you know that it's on the way.After you place an order, we process it and relay the information to our warehousing teams in either California or New Jersey. They perform a brief quality check before packaging your order and assigning a tracking number. This may take a few days depending on staffing limits and other logistical factors.We then drop off your order to our shipping partner's facilities, usually DHL eCommerce, USPS, UPS, or Fedex. This is when you will get the first shipping email that your item is "in transit." Our shipping partner transports your order to your local post office. We then send you another email when your item is set to arrive (out for delivery) and finally an email indicating when your order has been delivered.The whole process takes anywhere from a few days to a few weeks, depending on a variety of factors. We do our best to get it to you as quickly as possible and we thank you in advance for your patience.Most domestic orders take 7-15 business days to arrive once they have been shipped, however they may on occasion take longer. International deliveries are sent from our overseas warehouses and generally take 10-20 business days to arrive, but may take longer due to courier limitations.Most orders to Hawaii, Alaska, and Canada are sent from our USA warehouses using USPS for an additional shipping fee. Shipping is free for the 48 contiguous United States.Please note, we send items in multiple packages to speeds things up. Don't be alarmed if you have missing items. These items will come in more packages.We're sure that you'll love your order when it arrives. Thanks for your patience.

We design our products to help you in your daily life, so if they're not working exactly right for you, we've got you covered. We give you 30 days to take your product purchases for a trial run, confidently knowing you can return items (some exceptions apply) for any reason within those 30 days.

It can take a few business days for your refund to be reflected in your account. We'll send you an email when we've initiated the refund on our end.